Terms & Conditions


Barney Cools of Australia is a registered trademark owned by Barney Cools Pty Ltd . All marks, names, logos, illustrations, registered and unregistered designs, content and other intellectual and artistic works that appear on this website remains the exclusive property of Barney Cools and may not be copied, reproduced, republished, downloaded, posted or made available to the public without the permission of us, Barney Cools Pty Ltd. You hearing me?

Updated: 25th May 2018


We are ‘BARNEY COOLS Global Holdings Pty Ltd (“BARNEY COOLS”, “we”, “us”, “our”), and we are committed to protecting your privacy.
BARNEY COOLS is the controller for the purposes of the General Data Protection Regulation (the “GDPR”), a company registered in Sydney, Australia with its registered office located at 14 Mentmore Ave, Rosebery NSW 2018, Australia.
This Privacy Policy provides information on how we collect and use personal data. BARNEY COOLS operates www.BARNEY COOLS..com, (the “Website”).
This Privacy Policy sets out the information that we collect, the reasons for which we collect that information, and how we can use and share that information.
The Website and the services provided by BARNEY COOLS are not intended to be used by children. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, you can contact info@BARNEY COOLS.com


Our Website can contain links to and from the websites of our partners, advertisers, and affiliates, amongst others. If you follow a link to any of these websites, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for the privacy policies or practices of those websites, so please check their policies before you submit any personal data to those websites.


When you interact with us, whether by using our Website or communicating with us, we may collect the following information about you:

  • information you give us: you may give us information about yourself if you sign up for an account on our Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, support chat, social media or otherwise).
    Depending on what you provide, this information can include your name, address or location, phone number and email address, date of birth, gender, purchase information, shopping preferences, images and financial information (including your credit or debit card details, although we do not hold them, our payment processors do).
  • Information we receive from other accounts or sources: we can receive information about you from other sources, such as from your other accounts or other websites, including social media providers like Facebook and Twitter, advertising networks and analytics partners, and payment and delivery service providers.
    By logging in via Facebook or Twitter, or linking your account on our Website to your Facebook or Twitter accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website, and will be subject to their privacy policies.
  • Information our IT systems collect about you: each time you visit the Website, certain information will be created and automatically recorded by our IT systems. That information includes:
    • cookies: you can see more details about cookies in Section 7 below, but these small text files can help improve your experience with the Website and make it easier to interact with us. This may include storing your location or language preferences to save you having to re-enter information when returning to, or ensuring that items you wish to order don’t disappear as you navigate between pages on, our Website. We also use cookies to provide you with tailored advertising;
    • device information: the information provided by your device will differ depending on which type of device you are using (whether it’s a PC, Mac, iPhone, Android, or otherwise) and the settings on that device, but includes the type of device you have (such as an iPhone 6S or Samsung Galaxy S7), the device’s IP address, the browser you are using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports.
  • Information we collect in store: When you visit a BARNEY COOLS store, you may also give us information about yourself if you make a purchase using a credit or debit card, complete a survey or questionnaire, enter a competition or promotion, provide us with feedback or otherwise interact or correspond with us in-store.


To provide you services and the Website, including to allow you to order and receive products using our Website, administer your account and to optimise your experience we need to use the information that we collect in a number of different ways.
We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below), to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt out instructions in the promotional emails we send you.
We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our website or usage of our mobile application, our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from BARNEY COOLS. For information about opting out of targeted advertising and controlling the use of cookies, please see the cookies section of this Privacy Policy.
We also carry out research, analysis, and surveys on your use of our Website, and views. We keep tracking of your spend on our Website and we use your information to confirm your identity and perform credit checks or anti-fraud checks, in order to ensure your, and our, financial security.
Please note that we do not sell your information without your consent (whether your name, address, emails address, financial information, or otherwise) to any third party.


To provide the Website and our services, we work with a number of carefully selected third parties. To do this, we may share your information with these third parties in the following limited circumstances:

  • Third party service providers for business purposes: We have subcontracted the operation of certain aspects that include, but are not limited to, payment processing, web hosting and delivery logistics.
  • Advertisers for marketing purposes: we can provide your information to our advertising and social media partners (including Facebook, Instagram and Twitter, where you choose) where they require the data to select and serve relevant adverts about our products and services to you and others;
  • Third parties where we are considering a corporate transaction: BARNEY COOLS is always looking for new business opportunities; mergers, acquisitions, restructuring and asset sales. In these instances, we may transfer your information to enable the assessment and undertaking of that transaction. If we buy or sell any business or assets, your personal information may be one of the assets that are transferred;
  • To comply with legal requests: on occasion we may be required to liaise with various regulators and law enforcement agencies in a number of different countries, whether as a result of law, a court order, or another legal process. Although we dispute requests wherever suitable, in some cases we may have to share your information with the regulators or law enforcement agencies. Where we consider it appropriate, and provided we are not prohibited from doing so by law or court order, we will attempt to notify you of these legal demands; and
  • Aggregated information with third parties: we may aggregate your information with the information of other customers, creating a dataset of information about the usage of our Website, purchase of products, and other general, grouped information about our customers on the basis of our legitimate interest to understand the usage of our service and demand for our product. Please note that we do not share your information with any third-party advertisers or networks for the provision of third party advertising on our Website.


We use technology such as “cookies” to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.
Please note that refusing cookies does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.


Keeping you and your personal information secure is very important to us. We take a number of reasonable steps to try to protect the personal information that you provide, including: • using a Secure Socket Layer (“SSL”) to encrypt the personal data that you send us during the order process (including any financial information such as credit or debit card details);
o requiring you to establish a password to access your account on our Website;
o not keeping details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CCV number); and
o regularly monitoring our servers and IT systems for possible vulnerabilities and attacks. Unfortunately, despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our Website, and any such transmission is at your own risk. In particular, please keep in mind that if you voluntarily disclose personal information through other means of communication than the Website in a non-protected environment (such as through email, sms, online messages) then that information can be collected and used by others outside of our or your control.


We retain the data you provide to us for as long as you have your account with us and thereafter for such period as you may have questions or a claim in relation to our services, notwithstanding any superior retention period that we may be obliged to observe in accordance with legal requirements applicable to us. In some circumstances, you can ask us to delete your data as set out below. After you have terminated your use of our services, we may store your information in an aggregated and anonymised format.


You have certain rights in relation to the personal data we hold about you, which we detail below. Some of these only apply in certain circumstances as set out in more detail below. We also set out how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights and that can include asking a set of security questions to ensure it is you. When you have appointed someone else to do the request on your behalf, that person and/or organization needs to show a valid power of attorney issued by you. We must respond to a request by you to exercise those rights without undue delay and at least within one month (although this may be extended by a further two months in certain circumstances). To exercise any of your rights, please contact us at info@BARNEYCOOLS.com


Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.

10. Cools Coins

Terms and Conditions

Individuals who join the BARNEY COOLS Cools Coins Rewards Loyalty Program agree to be legally bound by our Terms and Conditions.

The Terms and Conditions may be modified at any time without prior notification by BARNEY COOLS in its absolute discretion. Despite anything to the contrary contained in this document, any modification to the Terms and Conditions may be applied to a Member retrospectively.

BARNEY COOLS will not accept any liability for any email communication to any Member that is misdirected, lost or not received.

BARNEY COOLS will not accept any liability for any technical issues that may cause damage to any computer related to or used in connection with the BARNEY COOLS Crew Rewards Loyalty Program.

BARNEY COOLS may collect personal information from the Members for the purpose of facilitating the BARNEY COOLS Cools Coins Rewards Loyalty Program. Please see BARNEY COOLS' Privacy Policy for more information.

In its absolute discretion, BARNEY COOLS reserves the right to cancel, terminate, modify or suspend the BARNEY COOLS Cools Coins Rewards Loyalty Program at any time.

BARNEY COOLS will not be liable for any tax liability incurred by a Member in connection with the BARNEY COOLS Cools Coins Rewards Loyalty Program, including that incurred in the provision of Rewards.

The Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, as well as in conjunction with the BARNEY COOLS’ Website's Terms and Conditions. In the event of any discrepancies, BARNEY COOLS' decision in its absolute discretion will be final and binding.

BARNEY COOLS decision in relation to all matters arising in relation to the BARNEY COOLS' Cools Coins Rewards Loyalty Program is final and binding.

Members and Membership

  • An individual is deemed to be a Member of the BARNEY COOLS Cools Coins Rewards Loyalty Program when they sign up on our Website.
  • Membership of the BARNEY COOLS Crew Rewards Loyalty Program is only open to individuals with a valid email address.
  • At any time, Members can only have one membership to the BARNEY COOLS Loyalty Program.
  • BARNEY COOLS reserves the right to refuse or terminate membership of the BARNEY COOLS Cools Coins Rewards Loyalty Program without prior notice or reason, and in its absolute discretion.
  • Membership is not transferable to another member.
  • It is the responsibility of the Member to update their membership profile.
  • A Member can at any time terminate their membership by providing written notice to BARNEY COOLS.


  • At its sole discretion, BARNEY COOLS may update a Member account with a Reward as a consequence of purchasing behaviour incentive and/or promotional activities.
  • BARNEY COOLS will notify the Member via email of their entitlement to any Rewards.
  • BARNEY COOLS reserves the right to withdraw, cancel or vary the Rewards without notice and at any time.
  • Rewards are generally expressed in monetary form or in points form - for example, a $30 Reward or 30 points. However, in no way do Rewards represent legal tender in any country.
  • Rewards cannot be sold, transferred or assigned to another member and are not redeemable for cash.
  • Rewards points will not be retroactively allocated to any member for past purchases.
  • Rewards can only be redeemed on the BARNEY COOLS Website.
  • The currency in which Rewards are redeemed will be based on the location of the redeeming member. For example, a member based in Australia will redeem the Rewards in AUD.
  • BARNEY COOLS reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.
  • If a Membership is terminated from the BARNEY COOLS Crew Rewards Loyalty Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.
  • Only Rewards from one BARNEY COOLS member can be presented per transaction.
  • BARNEY COOLS will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason.
  • Rewards can only be redeemed once. If you try to redeem more than once, this will be later declined and our customer support team will be in contact with you.
  • Refunds: If a customer wishes to refund a purchase that has previously earned a Reward, BARNEY COOLS will process the return and forfeit any loyalty rewards earned on the initial transaction purchase.
  • Exchanges: If a customer wishes to exchange a purchase that has previously earned a Reward, and the exchange is for a product of lesser value than the initial purchase the customer must exchange for the total purchase value. If the exchange is for a lesser value, BARNEY COOLS will process a full return first and any Rewards earned on the initial transaction purchase will be forfeited. If a subsequent exchange purchase warrants a Rewards base on the transaction size then the customer will earn Rewards on the subsequent purchase in accordance with these Terms and Conditions.

Member Status Benefits And Rewards

Members of the BARNEY COOLS Crew Rewards Loyalty Program will be entitled to receive benefits.

BARNEY COOLS reserves the right to vary the benefits at any time, and without notice.

Rewards are presented in the form of a discount code.

Spend Rewards

  • Reward(s) will be loaded into the Members account after an online order has been completed. Rewards cannot be used in conjunction with any other offer unless otherwise indicated.
  • Customers can see current Rewards and promotions on the Crew Rewards Info Page.
  • Spend is calculated on dollars spent by the customers with the brand after all discounts, refunds and redemptions have been taken into account and excludes online shipping fees and gift card purchases.
  • Customers will receive a 50 point reward when they register to the BARNEY COOLS Cools Coins Rewards Loyalty Program.
  • Members will receive a birthday Reward in the days leading up to their birthday only if they have provided their birth date as part of the sign up process. You cannot retrieve more than 1 birthday Reward in any given 365 day period.