BFCM FAQ
Got a question about our Black Friday & Cyber Monday promotions? We've covered as many as we can below, contact us here if we can be any further help.
Before you shop, read the sale terms and conditions here.
Sale Questions
DO I NEED A DISCOUNT CODE?
Prices have been marked down already, so the listed price is the final sale price. Add products to your cart and you're good to go!
I RECENTLY PURCHASED AN ITEM AT A HIGHER PRICE, NOW IT'S CHEAPER. CAN YOU REFUND THE DIFFERENCE?
Unfortunately, we won't be able to do so on this occasion as Black Friday is a globally recognised and advertised event. Don't miss out, mark it in your calendar each year!
CAN I RETURN A SALE ITEM?
Only if the product is deemed faulty, otherwise, we won't be accepting returns given the product is so heavily discounted. Please choose carefully and wisely - local customers can opt to add any item to their AirRobe and join the circular fashion movement.
CAN I USE A CODE OR REWARD POINTS?
Discount codes and rewards points cannot be applied over key promotional periods including our Black Friday or Cyber Monday Sale.
Shipping & Payment Methods
HOW MUCH DOES SHIPPING COST?
AUSTRALIA
Standard shipping is available on all orders over $125, for orders below this there's a $12 fee.
Express shipping is available to be added to any order for $15.
All orders are shipped with Aus Post.
NEW ZEALAND
Premium DHL Express shipping is free on all orders over $200 AUD, and $20 AUD for orders less than $200 AUD. All orders are shipped with track & trace service.
USA/CANADA
Premium DHL Express shipping is free on all orders over $249 USD, and $25 USD for small orders less than $249 USD. All orders are shipped with track & trace service.
UK & EUROPE
Premium DHL Express shipping is free on all orders over $249 USD, and $50 USD for small orders less than $249 USD. All orders are shipped with track & trace service.
REST OF WORLD
Premium DHL Express shipping is free on all orders over $349 AUD, and $35 AUD for small orders less than $349 AUD. All orders are shipped with track & trace service.
SHIPPING TIMES AND TRACKING
As a general rule, we aim to have your order processed and out the door within three business days of receiving your order.
Please note the tables below are guidelines only, as guaranteed delivery times have been temporarily suspended.
Aus Standard Shipping
Metro - 2 to 7 business days
Regional - 3 to 9 business days
Aus Express Shipping
Metro - 1 to 3 business days
Regional - 1 to 4 business days
DHL International Shipping
Metro - 2 to 7 business days
Regional - 3 to 9 business days
CAN I TRACK MY ORDER?
Once we ship your order, you will receive an email providing you with shipment details including the date of shipment and any tracking details. If you wish to enquire about whether your order has been shipped, please log into your account and go to ‘my orders’.
All tracking information will be stored here.
PAYMENT METHODS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal and Credit Card, including VISA & MasterCard. Credit card payments are processed via Braintree and have the highest standard of data encryption and PCI compliance.
BUY NOW PAY LATER?
This is our current lineup:
AFTERPAY - Australian & NZ Customers Only.
PAYPAL- Australian & NZ Customers Only
ZIP PAY- Australian & NZ Customers Only.
SEZZLE - US & Canadian Customers Only.
WHAT CURRENCIES CAN I PAY IN?
Barney Cools is a product of the salty beaches of Sydney Australia with offices in LA and New York. Depending on where you are in the world, you may be charged Australian Dollars or US Dollars. Your currency will be displayed before the price.
ARE THERE ANY DUTY CHARGES THAT I’LL BE STUNG WITH?
We estimate import duty charges on check-out so you don’t have to pay any additional charges to receive your order. Most countries won’t be charged any duty.
I’M PRETTY SURE SOMEONE’S AFTER ME. IS ONLINE ORDERING WITH BARNEY COOLS SECURE?
When purchasing from Barney Cools your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.
Ensure to read the care instruction label on each garment. For best results and in most occasions, we recommend hand washing or gentle machine washing in luke warm water and hanging to air dry. Wash with similar colours and avoid bleaches.
Don’t wash jackets or leather items, they should be professionally cleaned.
If in doubt, ask us first – or – ask your mum, she knows best…
